TrackID not working after 023 update

[burkov]

Strangely, TrackID stopped working and crashes every time since i updated the phone.
The update came automatically from SEUS, so it should be fine.
Have anyone of you experienced the same?

[JayJ]

Great I use TrackID reguarly and after reading your post tested mine, FS everytime I try to open it!

Come on SE?

Sent from my X10i using Tapatalk

[nerrisse]

Open up your phone settings -> applications -> TrackID -> Clear Data

[milas6971]

I had the same problem after the upgrade..
Cleared the data stored by the app..
Now its working again..
Thnks

[burkov]

Yeah just did this and it started working.
This is a bit stupid though.
I would never guess to do this.

Thanks nerrisse

[JayJ]

Yeah same here, sorted. Thanks!

Sent from my X10i using Tapatalk

[burkov]

Btw, here is the reply from SE about my problem.

Dear Sir/Madam,

Thank you for contacting the Sony Ericsson support centre.

Sadly your query regarding your Sony Ericsson X10, has reached Sony Ericsson support for UK customers and products. We therefore can not offer any support or assistance to you directly.

However for your convenience we have forwarded your query to the support team in your local region. You should receive a response from them in due course.

Should you wish to contact them sooner you maybe able to find the appropriate contact number from the below link:

http://www.sonyericsson.com/cws/corpora ... /phonelist

We apologise that we can not offer any further assistance on your query.


Kind Regards,

Stacey Quinn
Sony Ericsson Customer Services