Live Automation
Time Log Entry
10 Nov 2010 19:45:12 Host Name set to bas3-barrie18-1176005317.dsl.bell.ca.
10 Nov 2010 19:45:12 Phone Number set to (705) 555-5555.
10 Nov 2010 19:45:12 Postal Code set to l0m1b0.
10 Nov 2010 19:45:12 Modem MAC set to unknown.
10 Nov 2010 19:45:12 Referer set to http://rogershelp.com/wireless_button/ivr/.
10 Nov 2010 19:45:12 steve logged in.
10 Nov 2010 19:45:42 Connected to the server via Socket
10 Nov 2010 19:45:42 steve has been assigned to the Rogers Live Support queue.
10 Nov 2010 19:51:04 steve was added to the incident named steve by Gilbert
10 Nov 2010 19:51:04 Gilbert created an incident named steve.
10 Nov 2010 19:51:05 Gilbert has joined the chat session.
10 Nov 2010 19:51:05 steve has joined the chat session.
10 Nov 2010 19:51:05 Gilbert says: Hello steve, thank you for choosing Rogers Live Support. My Name is Gilbert, how may I assist you today?
10 Nov 2010 19:54:04 steve says: Hello, i was wondering when the xperia 10 2.1 update was going to be released by rogers since Sony ericcson has confirmed that it was sent out 0ct 31st and that all carriers have the update now?
10 Nov 2010 19:55:30 Gilbert says: Yes will have the update available this Friday , November 12th.
10 Nov 2010 19:56:04 steve says: Ok. will the phone automatically search for the update or will we need to manually connect to sues?
10 Nov 2010 19:56:12 steve says: seus**
10 Nov 2010 19:56:55 Gilbert says: The software update will need to be downloaded to a PC computer.
10 Nov 2010 19:57:08 steve says: ok. look forward to friday. thank you
10 Nov 2010 19:57:28 Gilbert says: You are very welcome. Thank you for your patience.
10 Nov 2010 19:57:32 Gilbert says: Is there anything else that I can assist you with today?
10 Nov 2010 19:57:48 steve says: nope, thats it. Have a good one.
10 Nov 2010 19:57:58 Gilbert says: Thank you very much. Have a great evening and thank you for choosing Rogers Live Chat Support.
Lol that was fun. Lets hope hes right.
