I have just gotten off the phone with O2. The clueless person I spoke with twice spoke to the repairs dept ( why I do not know ) and on both counts she was 'informed' that the update has to come from Sony itself. I politely informed that this was a generic update and all networks were releasing it including sister O2 companies but the same crap was given.
I am getting very frustrated at the lack of cooperation O2 UK have given in this IMPORTANT firmware update and very disappointed in SE in their handling of this also.
I have a phone I am relatively happy with but want to 'love'. Please if someone from SE or O2 pick this thread up, get your fingers out of your buttholes and get this firmware shambles sorted out!